The last time I spoke about the Fire & Ice at Melrose Arch I really loved it, and had another experience there which was fantastic. I even went over there to take photo’s again and even though the service was slow it wasn’t as glacial as our last experience.
It was a saturday night and the place was the most full I’d ever seen it, bustling, there looked like there was a great vibe, but we got seated in the lounge. Correction, we were ‘told’ to sit in the lounge and were just pointed in the general direction.
The lounge was lovely, if a bit stuffy – the decor as impeccable as the rest of the hotel and it was quiet, which was great. We waited for the menu’s and after 15 minutes decided to ASK for some. We had to look for a waiter and ask for the menus which then took a further 10 minutes to arrive. By this time we were already pretty uninterested in anything the hotel had to offer but still ordered a milkshake.
I have no complaints about the milkshake, it was fantastic, it took 15 minutes to come (compared to how long we waited for the menu itself it was bearable) and was Ferrero, which really does go down well.
To receive slow service at the Fire & Ice AGAIN is really upsetting at a venue I think has so much potential, great location, great decor and a great vibe, but waiting 25 minutes to get a menu is really unacceptable.
**** Update: I emailed the Fire & Ice and received a great response from them, they are planning to reply here officially and have thanked me for the constructive criticism. They are apparently looking into the issue.